At LayLow.Pk, our commitment to customer satisfaction is paramount, ensuring a seamless shopping experience. In the event of a damaged, defective or incorrectly delivered item, we accept a straightforward return process.

Kindly note that you must notify us within 24 hours of receiving the item, providing video documentation for exchange purposes. To be eligible for a return, the item must remain unused and in its original condition, including its packaging. Additionally, the attached order receipt is essential to facilitate the return process.

Order Cancellation & Liability:

LayLow.Pk reserves the right to cancel any order due to unforeseen circumstances. We cannot be held responsible for shipment delays or cancellations arising from events beyond our control.

Shipping Cost:

Customers are responsible for covering the shipping expenses associated with returning items. Please note that shipping costs are non-refundable, and the return postage cost will be deducted from any applicable refund. The duration for your returned product to reach us may vary depending on your location.

We recommend choosing a trackable shipping provider or acquiring shipment insurance for added peace of mind, as we cannot guarantee the successful receipt of returned items.

Sale Items:

Both regular-priced and sale items are eligible for refunds.

Exchanges (If applicable):

Exchanges will be facilitated exclusively for defective or damaged items. To initiate an exchange, kindly provide video evidence of the product’s condition within 24 hours of delivery through our WhatsApp support.”